Service Desk

  • Need help with setup or configuration of your FlowHow and/or linked JIRA instance?
  • Having problems or experiencing unexpected behaviour?
  • Questions about making the most out of FlowHow?
  • Want to leave product feedback?
  • Have billing related questions?

Submit a ticket to our support team!

Have a chat with us

Don’t want to go through the trouble of creating a support ticket?

Start a quick Fleep chat with us.

Talk to us

Have an urgent question or want a more human touch?

Give us a Skype call. We will answer Mon – Fri 08:00 – 17:00 CEST (GMT +2).

Support Response SLA-s

We will do our best to answer all requests in a timely manner. However, the details below give an indication when to expect response and resolution to your inquiries.

 

  1. Support days: Monday to Friday, excluding bank holidays (in Estonia)
  2. Support hours: 08:00 – 17:00 CEST (GMT +2)
  3. Support levels:
    1. Critical – major malfunction preventing most users performing their day-to-day duties, resulting in business revenue loss.
    2. Non-critical – everything else.
  4. First response time:
    1. For critical issues: 2h
    2. For non-critical issues: 8h
  5. Resolution/workaround time:
    1. For critical issues: 8h
    2. For non-critical issues: 24h