- Need help with setup or configuration of your FlowHow and/or linked JIRA instance?
- Having problems or experiencing unexpected behaviour?
- Questions about making the most out of FlowHow?
- Want to leave product feedback?
- Have billing related questions?
Submit a ticket to our support team!
Have a chat with us
Don’t want to go through the trouble of creating a support ticket?
Start a quick Fleep chat with us.
Talk to us
Have an urgent question or want a more human touch?
Give us a Skype call. We will answer Mon – Fri 08:00 – 17:00 CEST (GMT +2).
Support Response SLA-s
We will do our best to answer all requests in a timely manner. However, the details below give an indication when to expect response and resolution to your inquiries.
- Support days: Monday to Friday, excluding bank holidays (in Estonia)
- Support hours: 08:00 – 17:00 CEST (GMT +2)
- Support levels:
- Critical – major malfunction preventing most users performing their day-to-day duties, resulting in business revenue loss.
- Non-critical – everything else.
- First response time:
- For critical issues: 2h
- For non-critical issues: 8h
- Resolution/workaround time:
- For critical issues: 8h
- For non-critical issues: 24h